Shipping Policy

Phone: (630) 894-0898

Shipping Policy

Our customers complete satisfaction is very important to us. All of our handcrafted confections are made fresh and hand packed and shipped with care.

Flat Rate Shipping Promotion

Starting October 15th 2013  we will be offering a limited time promotion of $6.00 Flat Rate Ground Shipping anywhere in the continental United States (with the EXCEPTION OF Hawaii and Alaska)per address for orders $25.00 or more. ($6.00 Shipping cost is not applied to the $25.00 minimum. $25.00 minimum is per address)

PACKAGING

Our chocolate products are packaged with care to ensure your satisfaction.  We tightly seal our confections to keep them fresh and protected. If the temperature is 70° or above, we will notify you via e-mail of the need to upgrade to warm weather packaging and Next Day Air Shipping. We will hold your shipment until we receive your confirmation acceptance of the additional cost of Next Day Air Shipping. If you choose a different shipping method against our recommendation, we will not be responsible if the chocolates arrive melted and will not offer a refund.

DESTINATIONS

We ship year-round throughout the United States exclusively with UPS. For international shipments please contact us and we will do our best to ship to your desired destination.  UPS will not ship to P.O. boxes, APO or FPO locations, so please provide us with a street address for your package destination.

If your package is being shipped to a residence, please check the appropriate box. If this box is not checked, and the shipment is to a residence, your charge card will be charged the additional UPS residential charges plus a $5.00 processing fee.

ALL CHOCOLATE SHIPMENTS REQUIRE A SIGNATURE UPON DELIVERY. WE WILL NOT GUARANTEE OR REFUND ANY DAMAGED PACKAGES THAT DO NOT HAVE A SIGNATURE OR WERE DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING AVAILABLE FOR THE FIRST DELIVERY ATTEMPT.

DELIVERY OPTIONS

Chocolate Inspirations  offers the following shipping options through UPS: Ground, 3 Day Select, 2nd day Air, 2nd Day Air AM, Next Day Air Saver, Next Day Air, and Next Day Air Early AM.  Our shipping rates are based upon the total package weight and the destination of the package.  We ship Monday-Thursday, with the exception of holidays.  You can select your desired arrival date and we will make every attempt to have your package arrive on time.  Please see the liability section of our Services & Policies for more information.

TRACKING

Once your package has been shipped, you will receive an e-mail notification including your package tracking number.  You may click on the provided link, or enter your tracking number at UPS.com to check the delivery status of your package.

INNCORRECT OR INCOMPLETE ADDRESSES

When an incorrect or incomplete address is provided, there will be a $15.00 change of address processing fee, the cost to reship the item, plus any additional UPS charges incurred.  Once the package is returned to us, Chocolate Inspirations will resend the package to the new address.  To resend the package we must have the Recipient’s name, Company name (if applicable), Street #, Street name (please include N,S,E,orW), the Suite/Apt/Floor #, City, State, and Zip Code.

RETURNS

Due to health regulations, we are not allowed to accept any chocolate merchandise where original packaging in not fully intact.

In the event of a return, please contact US AT (630) 894-0898, for a Return Authorization Number (RA#) and shipping instructions.

By returning said merchandise, I acknowledge that Chocolate Inspirations, Inc., reserves the right to charge a twenty (20) percent restocking fee and that I am liable for the cost of shipping in both directions. Chocolate Inspirations, Inc., reserves the right to refuse credit for any chocolate product that is returned in a condition where it is not suitable for resale

LIABILITY

Once your package has been picked up by UPS, Chocolate Inspirations is no longer responsible for any damages caused by UPS delivery or any delays due to weather, or carrier malfunctions.

Chocolate Inspirations is not liable for any misdirected and/or delayed packages if an incorrect or incomplete address was provided at the time of the order.

Chocolate Inspirations is not liable for any damages or non-delivery of packages if the intended recipient is not available to receive the package on the first delivery attempt.

During warm weather months (April – September) if any other shipping option other than Next Day Air is chosen, we will notify you via e-mail of a need to upgrade to Next Day Air Shipping. We will hold your shipment until we receive your confirmation of acceptance of the additional fees for overnight shipping. If you choose a different shipping method against our recommendation, we will not be responsible if the chocolates arrive melted and will not offer a refund.